If your item has arrived defective, please contact us within 2 weeks of receiving the product so we can provide you with a replacement.

Most shirts in new condition (unworn/unwashed) may be returned or exchanged, within 10 days of their delivery date. At this time, only orders within the U.S. are eligible for returns or exchanges. Please note that original shipping charges are non-refundable. Please allow 5-7 business days for refunds to be processed. To be eligible for a return, the items must be unworn with no damage, deodorant marks, scent/odor or pet hair. After inspection, all approved refunds will be credited back to your original method of payment. The item(s) are refunded for their original purchase price (less shipping costs). Please allow 3-5 business days for exchanges to be inspected, processed, and shipped back out. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error, in which a refund of the shipping charges will be provided after examination of the product. In the event that you received the incorrect product or size, all refunds/exchanges are processed and sent out with no additional shipping costs to you.

If your order is eligible for a return or exchange, if we’ve made a mistake, or the item arrived defective, please contact us at will@pitchingninja.com and we’ll do our best to make things right.